Changes and returns

How to make changes and returns?

If you’re not completely satisfied for whatever reason, simply return them to us within 15 days of delivery for a full refund or free exchange.

If you request a change of size, all costs will be borne by the company in the case of applying in Iberian Peninsula. If this is not the case, the cost of returning the goods will be borne by the customer, and the cost of returning the goods by the company.

The cost of posting your returns to us is your own and we cannot reimburse you for this.

TheWhiteBrand shoes must be received unworn, undamaged and in their original packaging. No return will be accepted if there are any alterations in the original package such as tapes or stickers.


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